Legal
Money Back Policy
Last Revised: 24 April 2024
Money Back Guarantee Policy for Pharaohify
Introduction
At Pharaohify, we are committed to customer satisfaction. We offer a Money Back Guarantee to ensure that our customers can shop with confidence on our platform, accessible from www.pharaohify.com. This policy outlines the conditions under which refunds are provided and how to initiate a refund request.
Eligibility for Money Back Guarantee
Our Money Back Guarantee covers all products sold on Pharaohify under the following conditions:
- The item you purchased must be significantly different from its description or has defects that were not disclosed.
- You must initiate a refund request within 30 days of receiving the product.
Exclusions
The following are not covered by our Money Back Guarantee:
- Items purchased through third-party vendors who do not participate in the Pharaohify Money Back Guarantee program.
- Products damaged through customer misuse, lack of care, or accidental damage.
- Items that have been used or altered from their original condition in any way that could diminish their resale value.
- Services, digital products, and downloadable software products.
Process for Requesting a Refund
Contact Us: To request a refund, you must contact us at support@pharaohify.com with your order details and a clear explanation of the issue. If possible, include photographic evidence of the product’s condition as received.
Review: Once we receive your refund request, our customer service team will review the information provided and may contact you to gather more details or to arrange a return of the item.
Return: If a return is necessary, you will be provided with return shipping instructions. Products must be returned in their original condition and packaging.
Refund: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@pharaohify.com.
Changes to the Money Back Guarantee Policy
We reserve the right to modify or terminate the Money Back Guarantee policy at any time without prior notice. All changes will be posted on this page, and the changes will apply to all purchases made after the posting of the revised policy.
Contact Us
If you have any questions about our Money Back Guarantee, please do not hesitate to contact us:
Email: support@pharaohify.com