Pharaohify Refund Policy
At Pharaohify, we are committed to ensuring that our customers have a satisfying shopping experience. Understanding that sometimes purchases do not go as planned, we have established a clear and fair refund policy. This policy is designed to protect both our customers and our vendors, providing a straightforward process for handling returns and refunds.
Eligibility for Refunds
- Item Condition: Items must be returned in the same condition in which they were received. This includes all original packaging, tags, and accessories.
- Time Frame: Returns must be initiated within 30 days from the date of delivery to the customer.
- Exclusions: Certain types of items may be excluded from returns unless defective upon arrival. These include perishable goods, custom-made or personalized items, digital products, and personal care goods.
How to Request a Refund
- Contact Customer Service: Start by logging into your Pharaohify account, go to the Orders section, and use the ‘Refund’ button next to the relevant order to initiate a refund request.
- Provide Details: Submit a reason for the refund along with any supporting evidence (e.g., photos of a damaged item).
- Await Response: Our team will review your request and respond within 3-5 business days. You may be asked for additional information or to return the item to the vendor.
Processing Returns and Refunds
- Vendor Approval: The vendor must approve the return based on the condition of the item and compliance with the return policy.
- Return Shipping: Unless the item is defective or the wrong item was received, customers are responsible for return shipping costs. In cases of defective or incorrect items, the vendor will cover return shipping.
- Refund Issuance: Once the returned item is received and inspected, refunds are processed back to the original method of payment within 7-10 business days.
Refund Amount
- Full Refunds: Full refunds will be issued for items returned in their original condition within the stated return period.
- Partial Refunds: In cases where items are not in their original condition, are damaged, or are returned beyond the 30-day return period, a partial refund may be issued at the discretion of the vendor.
Non-Refundable Items
- Final Sale Items: Items marked as “Final Sale” are not eligible for returns or refunds.
- Gift Cards: Gift cards cannot be returned or refunded once purchased.
Exceptions
- Special Circumstances: In the case of defective products or incorrect shipments, full refunds will be issued including shipping costs.
- Extended Holiday Returns: During the holiday season, we offer an extended returns period, which will be clearly communicated during the holiday sales.
Contacting Support
If you have any questions about our refund policy or need assistance with processing a return, please contact Pharaohify’s customer support for prompt assistance.
We hope that our refund policy provides you with a clear understanding of the process and reassures you of our commitment to customer satisfaction. Thank you for choosing Pharaohify, and we look forward to serving you.
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Iasmim –
Chegou bem antes do prazo e bem embalada. Estava previsto para chegar entre dia 11 a 22 de agosto e chegou hoje, dia 24/07. Ainda não consegui experimentar direito, mas aparentemente é boa, está tudo funcionando direito. Espero que continue assim.
Robin Low –
There was a tiny piece of dust that was inside the lens (visible on right side in pics) that I didn’t notice until after I took my photos, but I had it replaced super quickly and easily which is great support, and the new one is perfect.
This is a great beginner/budget zoom lens that is a big upgrade from the included kit lens on the Rebel T7. For the price, it does the job very well. The focal range covers a decent amount and I have only tested it at an air show, but it does make you work for the shot. Great value lens.
Some drawbacks though is that there is no image stabilization, and the autofocus can be pretty slow and get confused especially on faster moving objects. I already expected those issues, since you get what you pay for, but for something that isn’t the USM or higher end lenses it did way better than I thought it would. I had to use manual focus a fair bit so I missed some shots, but the ones I managed to get turned out way better than I expected.
Overall for the price it is a great buy, especially if you plan on photographing slower/still subjects. For practice or casual/hobby photography this is a perfect starter for using telephoto/zoom lenses. I plan to try it on wildlife which may be easier than fast moving planes.
Chrystelle B. –
I am an amateur photographer and this is my first purchased of a telezoom lens. The lens is amazing and works very well. Depending on which Canon EOS camera you have, you may need to buy an adapter, which I did. It is a little heavy but this is not specific to this lens, it is just the downside of a telezoom.
The sellers are great, They called me to check that I had ordered the correct lens and let me know they can find and send me any type of lens if I need more. The lens was well packaged and despite the parcel being thrown over my gate, it was perfect.
I would buy the lens again if I needed it and would definitely contact this seller if I need any photographic equipment.
Donde consigo los cartuchos ??? –
Bueno bonito y barato me encanto
Glen Ritchie –
So far, I am very satisfied with this lens. I have only used it a few times, but my pictures have been fantastic, considering the cost of the camera and lens. I realize that there are more expensive lenses of higher quality, but I feel that I got more for the price than I expected.
Dario –
Obiettivo davvero ben fatto! Foto e video molto professionali