Pharaohify Refund Policy
At Pharaohify, we are committed to ensuring that our customers have a satisfying shopping experience. Understanding that sometimes purchases do not go as planned, we have established a clear and fair refund policy. This policy is designed to protect both our customers and our vendors, providing a straightforward process for handling returns and refunds.
Eligibility for Refunds
- Item Condition: Items must be returned in the same condition in which they were received. This includes all original packaging, tags, and accessories.
- Time Frame: Returns must be initiated within 30 days from the date of delivery to the customer.
- Exclusions: Certain types of items may be excluded from returns unless defective upon arrival. These include perishable goods, custom-made or personalized items, digital products, and personal care goods.
How to Request a Refund
- Contact Customer Service: Start by logging into your Pharaohify account, go to the Orders section, and use the ‘Refund’ button next to the relevant order to initiate a refund request.
- Provide Details: Submit a reason for the refund along with any supporting evidence (e.g., photos of a damaged item).
- Await Response: Our team will review your request and respond within 3-5 business days. You may be asked for additional information or to return the item to the vendor.
Processing Returns and Refunds
- Vendor Approval: The vendor must approve the return based on the condition of the item and compliance with the return policy.
- Return Shipping: Unless the item is defective or the wrong item was received, customers are responsible for return shipping costs. In cases of defective or incorrect items, the vendor will cover return shipping.
- Refund Issuance: Once the returned item is received and inspected, refunds are processed back to the original method of payment within 7-10 business days.
Refund Amount
- Full Refunds: Full refunds will be issued for items returned in their original condition within the stated return period.
- Partial Refunds: In cases where items are not in their original condition, are damaged, or are returned beyond the 30-day return period, a partial refund may be issued at the discretion of the vendor.
Non-Refundable Items
- Final Sale Items: Items marked as “Final Sale” are not eligible for returns or refunds.
- Gift Cards: Gift cards cannot be returned or refunded once purchased.
Exceptions
- Special Circumstances: In the case of defective products or incorrect shipments, full refunds will be issued including shipping costs.
- Extended Holiday Returns: During the holiday season, we offer an extended returns period, which will be clearly communicated during the holiday sales.
Contacting Support
If you have any questions about our refund policy or need assistance with processing a return, please contact Pharaohify’s customer support for prompt assistance.
We hope that our refund policy provides you with a clear understanding of the process and reassures you of our commitment to customer satisfaction. Thank you for choosing Pharaohify, and we look forward to serving you.
No products in the cart.
Amazon Customer –
This is a really good well made case and fits perfectly and snug. Really nice design. I use the holster as a phone attachment on my ATV, works like a charm. The only flaw is the power button on the S22 is in the middle on the right side of the phone. The holster clip presses it when you attach the phone to it and covers it so it in inaccessible. The one I has for the S10 didn’t have this issue as the power button is left top. Small thing and would still recommend.
MVH –
I have been using Unicorn Beetle cases for years now and got another one for my new phone, a Galaxy s22+. The case provides excellent grip and is durable throughout the day, and the green color I chose is nice too. I bought a screen protector and the case fits snugly around it, which was wonderfully suitable. However, my biggest complaint is the stand built into the back. While I love the stand more than I thought I would, it broke a month into having it. I dropped the phone and the stand broke off at the bottom. It still can be used, but with more difficulty. Overall, the phone case has been good and I will certainly get another one for my next inevitable phone upgrade. Ideally, there will be a stronger stand or an option for no stand, but I’m sure the case will remain as an impregnable defense against damage to phones.
Paritosh Joshi –
This is a great case offering all round protection for your phone. The raised edges around the front protect the screen from falls, and the corners are also well-protected from bumps and dings. The case does add a bit of heft to the phone, but not so much as to be impractical or annoying. Wireless charging works well, and the folding stand is a neat touch. Only possible complaint is the holster, previous cases had a little attachment on the top edge for attaching lanyards which made it easy to snap the phone out of its holster, this model is missing that plastic protuberance, making it just a little harder to do that. Good case overall.
Chris –
Has a heavy weight to it, which I love, the shade of green is amazing
Ajay A. –
Product is as described.