Pharaohify Refund Policy
At Pharaohify, we are committed to ensuring that our customers have a satisfying shopping experience. Understanding that sometimes purchases do not go as planned, we have established a clear and fair refund policy. This policy is designed to protect both our customers and our vendors, providing a straightforward process for handling returns and refunds.
Eligibility for Refunds
- Item Condition: Items must be returned in the same condition in which they were received. This includes all original packaging, tags, and accessories.
- Time Frame: Returns must be initiated within 30 days from the date of delivery to the customer.
- Exclusions: Certain types of items may be excluded from returns unless defective upon arrival. These include perishable goods, custom-made or personalized items, digital products, and personal care goods.
How to Request a Refund
- Contact Customer Service: Start by logging into your Pharaohify account, go to the Orders section, and use the ‘Refund’ button next to the relevant order to initiate a refund request.
- Provide Details: Submit a reason for the refund along with any supporting evidence (e.g., photos of a damaged item).
- Await Response: Our team will review your request and respond within 3-5 business days. You may be asked for additional information or to return the item to the vendor.
Processing Returns and Refunds
- Vendor Approval: The vendor must approve the return based on the condition of the item and compliance with the return policy.
- Return Shipping: Unless the item is defective or the wrong item was received, customers are responsible for return shipping costs. In cases of defective or incorrect items, the vendor will cover return shipping.
- Refund Issuance: Once the returned item is received and inspected, refunds are processed back to the original method of payment within 7-10 business days.
Refund Amount
- Full Refunds: Full refunds will be issued for items returned in their original condition within the stated return period.
- Partial Refunds: In cases where items are not in their original condition, are damaged, or are returned beyond the 30-day return period, a partial refund may be issued at the discretion of the vendor.
Non-Refundable Items
- Final Sale Items: Items marked as “Final Sale” are not eligible for returns or refunds.
- Gift Cards: Gift cards cannot be returned or refunded once purchased.
Exceptions
- Special Circumstances: In the case of defective products or incorrect shipments, full refunds will be issued including shipping costs.
- Extended Holiday Returns: During the holiday season, we offer an extended returns period, which will be clearly communicated during the holiday sales.
Contacting Support
If you have any questions about our refund policy or need assistance with processing a return, please contact Pharaohify’s customer support for prompt assistance.
We hope that our refund policy provides you with a clear understanding of the process and reassures you of our commitment to customer satisfaction. Thank you for choosing Pharaohify, and we look forward to serving you.
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Wong N. –
Upon the announcement and release, I purchased it as I was in the market for a Ultra Wide angle lenses.
Do note this is Sony’s E-Mount and I am pairing this with my A7III and A7RV
Shipping was definitely fast and the item arrived quickly to Singapore.
The box that came with it was secured well with lots of foam and cut out to hold the lens snugly. Taped down to ensure it’s a brand new unit.
The whole lens barrel is made of metal including the aperture ring and focus rings. The only non metal is the buttons and screen. Metal mount with a usb port for firmware updates and configuration.
The screen is really useful for me as it shows the focus distance and liked the implementation, I am just curious that powering the screen will it consume more battery?
What impressed me the most was the optical quality, great colours and sharpness corner to corner. I never has a lens under 500USD for this type of performance.
It’s a screw on filter thread of 77mm. Oh thank for this as I do have lots of filters and on the cases of ultra wide prime is the bulbous front element.
I never use it wide open as I am usually taking day time landscape/urbanscape sceneries. Though I can give it a shot for night city wide angle shots for having just a wide aperture of 1.8. For testing, the center image was really sharp even at the widest. Though stopping down really improves the vignette and colours and contrast start to stand out a lot more.
This lens is able to handle the high 61mp resolution so don’t worry about it. I did lots of pixel peeping.
The only slight let down is the lens hood and it does not snap tightly, and if you over exert a little more force, the hood might over run of its locking latch. This is the only negative, but only. Don’t let this hold you back but I am writing this so your expectations will be there.
Viltrox produced an excellent lens and been my first purchase with this brand, I do hope their future releases are able to be of this quality. Having more options and choices is definitely great.
They also threw their in-house branded ring light and their pocket friendly rechargeable mobile light which is really handy, this free gifts amount up to about 59 USD. So what a bundle on top of this fantastically priced lens.
Batman –
I don’t get it, this lens is as good as the GM, but way cheaper. I like the screen, it helps me do astrophotography on my a7rv.
This is a $1000 lens, 100%, replacing my old manual focus Rokinon.
Extremely sharp, very minimal drop off in corners. The AF is fast enough for what I do. It’s hefty, made mostly from metal. It has 15 elements!!!! Weather sealed! It’s well worth $500.
Simone SD –
A lente é muito boa. Atendeu minhas expectativas. Veio muito bem embalada.
Renato –
Muito bom custo benefício
Matthew Couch –
Fast aperture, ultra wide prime with great image quality — nothing comes close at anywhere near the price. Build quality feels great and the size and weight are manageable. Works with screw on filters. I’m looking forward to using the top screen and focus preset buttons for astrophotography. The autofocus isn’t the fastest, but more than adequate for landscapes, astrophotography, architecture. Overall amazing Lens and unmatched value.